When it comes to emotions understanding and communication, our tone of voice, or the way we pronounce our words and sentences, communicate a great deal of information and insights – sometimes more than the spoken words themselves. Therefore, understanding emotions through our voice – not just the words but the tone of voice as well – becomes an essential element in making AI-driven Personal Assistant more emotionally aware as well as more in tune to the customers' needs and expectations. Here are a few ways it can play a role with your Virtual Private Assistant.
Adding Conversation: Humanizing the interaction between the person and the device
Recommendations and Predictions: Content suggestions, e.g. music, restaurants or TV shows, via a more intelligent device that factors in the mood of the speaker.
Brand Perception: Immediate customer feedback on packaging, products, services and sellers. A post sale communication with the consumer is indispensable for full satisfaction, sustained engagement and recommendations.
Digital Health and Wellness: Further down the road – ongoing monitoring of vocal biomarkers that indicate certain health conditions to promote behavioral changes toward a healthier style
Mood groups are an indicator of speaker’s emotional state during the analyzed voice segment. The vpa produces a total of 11 mood groups which range from anger, loneliness and self-control to happiness and excitement.
A combination of various basic emotions, as expressed by the users voice during an analyzed voice section.
Humanization only a click away
With Emotion AI, Virtual Private Assistants and Humanoid devices
can finally become more human. The ability for Virtual Private Assistants to truly feel
and understand us - the user - like a true assistant or friend would, will change the way
we interact with machines and even ourselves – forever.
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