NEW! Confidence score

Confidence Score – Feature Description

Starting at API version V4, Beyond Verbal has added a new feature to its API output called confidence score.

This document explains the provision of a corresponding confidence score to each emotion output & how Beyond Verbal’s
user community will benefit.

Along with various emotions outputs (Temper, Valence, Arousal) & their group (e.g. low, med, high), Beyond Verbal is
now providing a corresponding confidence score (from 0 to 100) for each such output.
*See example of the API output in Exhibit A

The confidence score is expressed as a metric that reflects the distributions of likelihoods of the identified
emotion output group (e.g. low arousal).

Using this confidence metric, Beyond Verbal will now return the value “unknown” when the confidence score of an
emotion group does not exceed a predetermined threshold. Accordingly, Beyond Verbal excludes speech segments when
they have been deemed to be unanalyzable (e.g. due to audio quality issues like excessive background noise).

By excluding unanalyzable samples, Beyond Verbal will filter out ambiguous & weak speech segments, thereby
significantly improving overall emotions analytics accuracy & performance.

Additionally, the provision of the confidence score empowers our users to use this parameter during API integration &
when customizing their own application logic. For example, on the user’s end, the application can exclude any Beyond
Verbal output with a confidence score below a specific threshold e.g. 65. This may be helpful in use cases where
there is a large voice data set & emotions analytics accuracy is more important than granularity/frequency of
analysis.

Beyond Verbal’s API output overall accuracy ranges from 70% for more ambiguous speech segments to above 90% for more
unambiguous & high quality speech segments.

When Beyond Verbal API users setup & adjust their own confidence score filter rules, the following approximate rule
of thumb should be helpful to clarify the expected impact on accuracy at varying levels of confidence:

Accuracy increases approximately 4-5% for a 10-point increase of the selection threshold. For example, rejecting
samples with confidence score below 70 leads to an increase in Beyond Verbal engine accuracy of 5%.

Therefore, depending on the use case & user’s preference for accuracy over total number of analyzed segments, by
filtering out segments with lower confidence scores, user can achieve accuracy in the 90% range.

User community feedback is always welcomed via api@beyondverbal.com.

Exhibit A

Example of API output including Score
confidence_score1